This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

SystemCreatorLicenseImplementation language(s)Back endLaunch Date
Faveo HelpdeskLadybird Web SolutionProprietaryPHPMySQL2015
GLPIINDEPNETGPLPHPMySQL2003
HEATFrontRange SolutionsProprietary.NETMicrosoft SQL Server, Oracle1990
HelpDeskTextProprietaryJavaScript, Node.jsMySQL, PostgreSQL2019
Jira Service ManagementAtlassianProprietary, Free for non-commercial use; hosted & on-premisesJavaMySQL, PostgreSQL, Oracle, Microsoft SQL Server2003
OTRSOTRSProprietaryPerlMySQL, PostgreSQL, Oracle, Microsoft SQL Server2001
ZnunyZnuny GmbHGPL-3.0PerlMySQL, PostgreSQL, Oracle, Microsoft SQL Server2021
Request TrackerBest Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle1999-10-13
RoundupRoundup-TeamMIT, ZopePythonMySQL, PostgreSQL, SQLite, Berkeley DB2001-08-18
SpiceworksSpiceworks IT SoftwareProprietary; free for useRubysqlite2006
SupportworksHornbill SystemsProprietaryVisual C++ and PHPMicrosoft SQL Server, MySQL, Oracle, Sybase1994
SysAidSysAid TechnologiesProprietaryJava, C#MySQL, Derby, Oracle, Microsoft SQL Server2002
TrackerAutomation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino2001
TrackerSuite.NetAutomation CentreProprietaryC#Microsoft SQL Server2006
TracEdgewall SoftwareBSD-3-ClausePythonMySQL, PostgreSQL2004
ZammadZammad GmbHAGPL v3RubyMySQL, PostgreSQL2016
ZendeskZendesk, Inc.ProprietaryRubyMySQL, Amazon AWS, Amazon Redshift2007

See also